Effective September 29, 2026

Refund policy

This policy explains how Velayon Dynamics handles problems and refund requests for original digital products sold through velayon.com. It does not limit any mandatory rights available under applicable consumer law.

Digital products

Because downloadable files can be accessed immediately, completed digital-product purchases are generally non-refundable after access or delivery except where required by law. We will investigate requests where a product is inaccessible, materially different from its description, duplicated in error, or technically damaged.

How to request help

Submit the order email, purchase date and a clear description of the problem through our digital-product support form. Please contact us within 14 days of purchase when practical so the issue can be reviewed promptly.

Resolution

Depending on the circumstances, we may replace or repair the files, provide access instructions, offer an appropriate partial remedy, or approve a refund. Refund timing depends on the payment method and payment provider.

Paddle purchases

If Paddle processed the transaction, Paddle is the merchant of record. Refunds are handled under Paddle’s buyer terms, its Refund Policy, applicable law and any additional rights stated here. Buyers can also use Paddle’s order-support service.

Development services

Website and mobile-development services are contracted separately from digital products. Cancellation, milestone and refund terms for those services are stated in the signed proposal or statement of work.

Contact

Use the Velayon Dynamics contact page for product support or questions about this policy.